Patient Coordinator

Apex Eye; San Francisco (CA); On-site; USD 38,000 - 42,000; Full time

Job summary

Apex Eye in Frisco, TX is seeking a Patient Coordinator to be the first point of contact for patients, setting the tone for their visit through excellent care. The role also handles the administrative tasks needed to ensure smooth check-in and check-out.

You will greet patients, answer phones, manage patient flow, collect payments, and perform daily reconciliations while supporting the Ophthalmology department and Clinic Supervisor.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience.
• Strong customer service and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Provide exceptional customer service during patient encounters (in person or by phone).
• Answer phones and ensure prompt, courteous service at all times.
• Manage patient flow and schedule adherence with a sense of urgency.
• Greet patients promptly and thank them as they leave.
• Handle daily reconciliations and cash drawer closing.
• Perform general office duties as assigned by manager.
• Maintain a clean and organized front desk environment.

Skills

Customer service

Communication

Teamwork

Reliability

Adaptability

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Company: Apex Eye
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Clinic Supervisor
Location: Frisco, TX

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a varietyphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity -including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.