Patient Experience Coordinator – Dermatology Clinic

Vanguard Skin Specialists; Colorado Springs (CO); Sur place; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Vision insurance

Dental insurance

401K

Paid time off

CE stipend

Bereavement pay

Maternity leave

Employee discounts

Résumé du poste

Vanguard Skin Specialists in Colorado Springs, CO is seeking a Patient Care Coordinator to ensure a remarkable patient experience across phones, in person, and the portal.

The role requires teamwork, excellent communication, attention to detail, and the ability to manage multiple tasks in a fast-paced clinic environment. Full-time hours are Monday through Friday with competitive benefits. Based in Colorado Springs with work across Briargate, Northgate, Broadmoor, and Central.

Qualifications

• Associate’s degree, or equivalent work experience.
• Proven track record of working well on teams and delivering excellence.
• Excellent verbal and written skills required. Customer service experience a plus.
• Alignment with the values and mission of Vanguard Skin Specialists.

Responsabilités

• Address patient questions and requests via phone, in person, and through the portal.
• Understand patient needs and triage appointments with correct specialists.
• Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization.
• Prepare and send written and electronic patient communications.
• Coordinate across teams to address patient requests and concerns.
• Optimize medical providers’ schedules to devote time to patient care.
• Ensure patients schedule follow-up appointments for skin cancer screening as needed.
• Greet patients and handle check-in/out for appointments.
• Provide patients with exceptional service, as measured by satisfaction surveys.
• Assist with open houses and events.

Connaissances

Teamwork

Excellent communication

Customer service

Formation

Associate’s degree or equivalent

Description du poste

Vanguard Skin Specialists in Colorado Springs, CO is seeking a Patient Care Coordinator to ensure a remarkable patient experience across phones, in person, and the portal.

The role requires teamwork, excellent communication, attention to detail, and the ability to manage multiple tasks in a fast-paced clinic environment. Full-time hours are Monday through Friday with competitive benefits. Based in Colorado Springs with work across Briargate, Northgate, Broadmoor, and Central.