Dermatology Patient Experience Coordinator

Docs, Llc; Dublin (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group in the United States seeks a Patient Care Coordinator to deliver patient support, education, administrative help, and a superior facilities experience across our dermatology practices. You will manage patient communications, scheduling, EMR tasks, credentialing, and privacy compliance, while collaborating with providers to ensure exceptional patient experiences.

A bachelor's degree or 1–2 years in a similar setting, strong MS Office skills, and excellent communication are

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.

Responsibilities

• Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
• Inform and educate patients on procedures and skincare.
• Exhibit professionalism when speaking with patients both on the phone and in person.
• Maintain clear and consistent communication with the provider team.
• Answer all patient communications in a timely manner and direct them appropriately.
• Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists.
• Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
• Maintaining cleanliness of the office space and treatment rooms.
• Communicate procedural issues and workflow concerns to direct manager.
• Meet with providers daily.
• Credential the practice, providers, and estheticians.
• Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
• Record Keeping and Medical Record System
• Document patients’ medical concerns and track medical escalations.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Adobe Reader

Effective communication

Education

Bachelor's degree

Job description

DOCS Dermatology Group in the United States seeks a Patient Care Coordinator to deliver patient support, education, administrative help, and a superior facilities experience across our dermatology practices. You will manage patient communications, scheduling, EMR tasks, credentialing, and privacy compliance, while collaborating with providers to ensure exceptional patient experiences.

A bachelor's degree or 1–2 years in a similar setting, strong MS Office skills, and excellent communication are