Patient Experience Coordinator

Carolinas Center For Oral & Facial Surgery; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator to ensure every patient’s needs are met and to guide them through the process from referral to post-visit care. You will be the primary contact for referrals, coordinating appointments, inspections of coverage, and patient education to deliver an outstanding experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and effective communication with patients, families,

Qualifications

• High school diploma (or equivalent) and prior experience in a medical or dental office.
• Proven ability to access, input, and retrieve information using Microsoft Office products.
• Demonstrated comfort with and ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and handles inquiries, directs callers, or books new patient appointments.
• Confirms patients' appointments and provides pre-visit instructions.
• Contacts patients about benefits, co-pays, and coverage information for outpatient procedures.
• Assures timely responses to third party payers requests for information.
• Coordinates benefit verification and self-pay options for new patients.
• Coordinates with colleagues to verify referrals and radiography.

Skills

Customer service

Phone etiquette

Communication skills

Ability to learn new software

Education

High school diploma

Associates or Bachelor's degree in healthcare administration

Tools

MS Office

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

2 days ago Requisition ID: 2668

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office