Patient Experience Coordinator - Dental Office

oralsurgerypartners; Columbia Township (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Columbia Oral Surgery & Dental Implants in Columbia, MO seeks a Patient Coordinator to manage patient flow, greet and assist patients, and support check-in/check-out processes. You will maintain records in the EHR, coordinate referrals and tests, verify insurance, handle billing, and act as a liaison between patients and clinical staff while upholding HIPAA and privacy standards.

The role requires strong organizational and communication skills, the ability to multitask, and a professional,

Qualifications

• High school diploma or equivalent required.
• Healthcare experience preferred, especially in patient coordination or administrative roles.
• Proficiency with electronic health record (EHR) systems and general office software.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient calls and address inquiries promptly.
• Schedule and confirm patient appointments; manage rescheduling.
• Maintain and update patient records in the EHR.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorizations.
• Handle billing and payments, including co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, providers, and staff.
• Communicate effectively with clinical staff to meet patient needs.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Patient coordination

Communication

Customer service

HIPAA compliance

Teamwork

Education

High school diploma or equivalent

Tools

EHR software

Office software

Job description

Columbia Oral Surgery & Dental Implants in Columbia, MO seeks a Patient Coordinator to manage patient flow, greet and assist patients, and support check-in/check-out processes. You will maintain records in the EHR, coordinate referrals and tests, verify insurance, handle billing, and act as a liaison between patients and clinical staff while upholding HIPAA and privacy standards.

The role requires strong organizational and communication skills, the ability to multitask, and a professional,