Patient Experience Coordinator

Oral Surgery Partners; Summerville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA eligibility

Life, AD&D, LTD coverage

401(k) with company match

Paid time off

Paid holidays

Job summary

Oral Surgery Partners in Summerville, SC is seeking a Patient Coordinator to manage patient flow, front-desk duties, and administrative support in a busy practice.

You will greet patients, check in/out, answer calls, schedule appointments, manage records in the EHR, coordinate referrals, and handle billing and insurance verification.

The role requires strong organization, excellent communication, HIPAA compliance, and a patient-centered approach; teamwork is essential in delivering quality care.

Qualifications

• High school diploma required.
• Experience in healthcare setting preferred.
• Proficiency with EHR and office software.
• Knowledge of HIPAA and healthcare regulations.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.
• Maintain and update patient records in the EHR system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Skills

Interpersonal skills

Organizational skills

Communication

Teamwork

Education

High school diploma

Tools

EHR systems

Job description

Oral Surgery Partners in Summerville, SC is seeking a Patient Coordinator to manage patient flow, front-desk duties, and administrative support in a busy practice.

You will greet patients, check in/out, answer calls, schedule appointments, manage records in the EHR, coordinate referrals, and handle billing and insurance verification.

The role requires strong organization, excellent communication, HIPAA compliance, and a patient-centered approach; teamwork is essential in delivering quality care.