Patient Experience Coordinator – Dental Office

North American Dental Group; Center Line (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career Growth

Team environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator for Refresh Dental in Center Line, MI. You’ll be the first smile patients see, handling check-ins, phone inquiries, scheduling, and patient communications.

The role emphasizes accuracy with insurance verification, payments, and coordinating with the dental team. A High School Diploma is required, 1–5 years of relevant experience, and comfort with dental software and Microsoft Office.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients with professionalism.
• Track and manage appointments, including cancellations, no-shows, and late arrivals.

Skills

Front desk coordination

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator for Refresh Dental in Center Line, MI. You’ll be the first smile patients see, handling check-ins, phone inquiries, scheduling, and patient communications.

The role emphasizes accuracy with insurance verification, payments, and coordinating with the dental team. A High School Diploma is required, 1–5 years of relevant experience, and comfort with dental software and Microsoft Office.