Patient Experience Coordinator - Dental Front Office

Kentuckiana Smile Partners; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

PTO

Paid holidays

Retirement plan

Dental benefits for employees

Opportunities for growth

Job summary

St. Matthews Family Dental in Louisville, KY is seeking a Full-Time Patient Coordinator to keep the front office running smoothly and ensure a positive patient experience. You will manage scheduling, insurance questions, and payments while collaborating with the clinical team.

This role requires strong communication, organization, and a proactive approach to helping patients navigate their dental care. Enjoy a dynamic, team-focused environment with growth opportunities.

Qualifications

• Have at least 6 months of dental front office experience.
• Understand dental scheduling and insurance verification.
• Comfortable handling a busy phone line.
• Strong communication skills and enjoy working with people.
• Can prioritize tasks without needing constant direction.
• Are reliable and take pride in being a team player.

Responsibilities

• Keep appointments scheduled and the daily calendar organized.
• Speaking with patients by phone and in person.
• Checking insurance information and helping patients understand their benefits.
• Processing payments and handling account questions.
• Maintaining patient information in the system.
• Supporting patients before, during, and after their appointments.
• Communicating with the clinical team to keep the schedule flowing.
• Jumping in to help wherever the office needs you.

Skills

Dental front office

Scheduling

Insurance verification

Phone handling

Communication

Task prioritization

Team player

Job description

St. Matthews Family Dental in Louisville, KY is seeking a Full-Time Patient Coordinator to keep the front office running smoothly and ensure a positive patient experience. You will manage scheduling, insurance questions, and payments while collaborating with the clinical team.

This role requires strong communication, organization, and a proactive approach to helping patients navigate their dental care. Enjoy a dynamic, team-focused environment with growth opportunities.