Dental Front Desk & Patient Experience Coordinator

Premier-Periodontics---Lexington; Lexington (KY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) program

On-the-job training

Team culture

Job summary

Premier Periodontics in Lexington is seeking a friendly, detail-oriented Patient Coordinator to ensure a smooth, welcoming visit from the first phone call to checkout. You will manage appointments, verify benefits, and guide patients through financials with empathy and clarity.

The role emphasizes teamwork, patient experience, and dedication to high-quality care. Benefits include solid health coverage, PTO, a 401(k), and ongoing training.

Qualifications

• Minimum of 2 years’ experience in a dental administrative role.
• Knowledge of dental insurance processes and verification.
• Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.).

Responsibilities

• Greet and check in patients, helping them feel welcomed and at ease.
• Answer a multi-line phone system and schedule appointments.
• Verify insurance eligibility and pre-authorize benefits.
• Guide patients through financial arrangements and treatment scheduling.
• Collect and post payments from patients and insurance companies.
• Answer questions with clarity, professionalism, and empathy.

Skills

Front desk

Phone etiquette

Customer service

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Denticon

Job description

Premier Periodontics in Lexington is seeking a friendly, detail-oriented Patient Coordinator to ensure a smooth, welcoming visit from the first phone call to checkout. You will manage appointments, verify benefits, and guide patients through financials with empathy and clarity.

The role emphasizes teamwork, patient experience, and dedication to high-quality care. Benefits include solid health coverage, PTO, a 401(k), and ongoing training.