Dental Front Desk Coordinator & Patient Concierge

Mortenson-Dental-Partner; Independence (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Mortenson-Dental-Partner is seeking an organized front office assistant in Kentucky to support daily dental office operations. Responsibilities include answering phones, verifying insurance, posting charges, and maintaining accurate patient records.

The role also focuses on managing patient finances, scheduling with dentists and hygienists, and engaging in recall campaigns to meet growth targets. The ideal candidate will have strong communication skills, a willingness to learn, and the ability

Qualifications

• High school diploma required.
• Strong communication skills required.
• Willingness to learn and grow.
• Must pass background check and drug screen.

Responsibilities

• Answer telephone calls promptly and professionally.
• Help ensure efficient operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately.
• Verify all insurance and communicate to clinical staff and patients.
• Explain financial obligations to patients for procedures and ensure proper documentation.
• Credit accounts when payments are received.
• Follow scheduling guidelines to maintain a profitable schedule for the dentist and hygienists.
• Participate in recall program to achieve goals.

Skills

Communication skills

Learning mindset

Background check

Drug screening

Education

High school diploma

Job description

Mortenson-Dental-Partner is seeking an organized front office assistant in Kentucky to support daily dental office operations. Responsibilities include answering phones, verifying insurance, posting charges, and maintaining accurate patient records.

The role also focuses on managing patient finances, scheduling with dentists and hygienists, and engaging in recall campaigns to meet growth targets. The ideal candidate will have strong communication skills, a willingness to learn, and the ability