Patient Experience Coordinator - Front Desk

Specialty Dental Brands; Glendale (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Advanced Orthodontic Care in Glendale, CO is seeking a friendly Front Desk Patient Coordinator to join our busy orthodontic practice. You will be the first contact for patients, greet families, manage phone inquiries, schedule visits, and assist with check-in/check-out while maintaining HIPAA compliant records.

We value an organized, detail-oriented team player who delivers exceptional customer service in a fast-paced environment. Orthodontic experience is a plus.

Qualifications

• Experience with front desk operations in a healthcare setting preferred.
• Strong customer service orientation and teamwork.

Responsibilities

• Greet and welcome patients and families with a friendly, professional attitude.
• Answer incoming phone calls, respond to patient inquiries, and provide excellent customer service.
• Schedule and confirm appointments while maintaining an organized and efficient schedule.
• Assist with patient check-in and check-out procedures.
• Maintain accurate patient records and ensure HIPAA compliance.
• Communicate with patients regarding appointments, treatment information, and general office questions.
• Assist with insurance verification, patient accounts, and payment processing as needed.
• Coordinate with clinical staff to ensure smooth patient flow and daily office operations.
• Maintain a clean, organized front desk area.
• Help create a positive, supportive experience for patients and team members.

Skills

Organized

Detail-oriented

Customer service

Job description

Advanced Orthodontic Care in Glendale, CO is seeking a friendly Front Desk Patient Coordinator to join our busy orthodontic practice. You will be the first contact for patients, greet families, manage phone inquiries, schedule visits, and assist with check-in/check-out while maintaining HIPAA compliant records.

We value an organized, detail-oriented team player who delivers exceptional customer service in a fast-paced environment. Orthodontic experience is a plus.