Patient Experience Coordinator - Clinical Support

The CORE Institute; Watertown (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

The CORE Institute is seeking an Administrative Support specialist to facilitate communication between patients and providers and to assist with clinic operations in a fast-paced setting.

Responsibilities include preparing electronic patient charts, verifying records before appointments, ensuring documentation is complete, and maintaining confidentiality in line with HIPAA and organizational policies.

Qualifications

• Required: High school diploma or equivalent.
• Required: Customer service, healthcare support, medical office, clinic operations, or administrative experience.
• Preferred: Experience in a medical practice, physician office, ambulatory clinic, or healthcare setting; EMR experience.

Responsibilities

• Greet patients and prepare them for visits.
• Review intake information and ensure documentation is complete.
• Assist with patient flow and provide provider education materials and follow-up.
• Maintain EMR work queues and provider desktops in a timely manner.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Patient relations

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Multitasking

Problem solving

EMR proficiency

Education

High school diploma or equivalent

Tools

EMR systems

Job description

The CORE Institute is seeking an Administrative Support specialist to facilitate communication between patients and providers and to assist with clinic operations in a fast-paced setting.

Responsibilities include preparing electronic patient charts, verifying records before appointments, ensuring documentation is complete, and maintaining confidentiality in line with HIPAA and organizational policies.