Patient Experience Coordinator & Care Navigator

FIRST CHOICE COMMUNITY HEALTH CENTERS INC; Lillington (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

FIRST CHOICE COMMUNITY HEALTH CENTERS INC in Lillington, North Carolina, is seeking a Patient Service Coordinator (PSC) to serve as the primary point of contact for patients. This role is vital in assisting with the coordination of care and ensuring patients receive quality service throughout their visit.

The ideal candidate will greet patients promptly and assist with various administrative tasks, including completing forms and coordinating transportation. Strong customer service and communication skills are essential for success in this role.

Qualifications

• Must be able to greet patients in a cheerful and respectful manner.
• Assist patients with completing necessary forms, and follow up as needed.
• Coordinate communication between patients and healthcare professionals.

Responsibilities

• Greet patients promptly and ensure quality customer service.
• Assist new patients with forms and eligibility for the Sliding Fee Discount program.
• Coordinate patient transportation and reschedule appointments as necessary.
• Serve as a liaison between patients and clinical staff.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

FIRST CHOICE COMMUNITY HEALTH CENTERS INC in Lillington, North Carolina, is seeking a Patient Service Coordinator (PSC) to serve as the primary point of contact for patients. This role is vital in assisting with the coordination of care and ensuring patients receive quality service throughout their visit.

The ideal candidate will greet patients promptly and assist with various administrative tasks, including completing forms and coordinating transportation. Strong customer service and communication skills are essential for success in this role.