Patient Experience Associate - Ambulatory Head & Neck

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Clinical Center Associate I for Ambulatory Services - Head & Neck to support patient flow, appointments, and physician orders in a fast-paced cancer care setting. This role emphasizes courteous patient interactions, accurate record-keeping, and teamwork within a confidential, supervised environment.

The position offers an hourly starting pay with a comprehensive benefits package and opportunities for clinical support experience within a renowned

Qualifications

• Medical Office Assistant Associate’s degree; or
• Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).NOTE:Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules and record physician orders.
• Guide patients through visits and handle co-pay collections.
• Collaborate with a care team in a confidential, supervised setting.
• Support services to ensure exceptional patient experience.

Job description

Roswell Park Comprehensive Cancer Center seeks a Clinical Center Associate I for Ambulatory Services - Head & Neck to support patient flow, appointments, and physician orders in a fast-paced cancer care setting. This role emphasizes courteous patient interactions, accurate record-keeping, and teamwork within a confidential, supervised environment.

The position offers an hourly starting pay with a comprehensive benefits package and opportunities for clinical support experience within a renowned