Patient Experience Coordinator

CoreLife Healthcare; Winston-Salem (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

CoreLife Healthcare in Winston-Salem is seeking a Front Desk Coordinator to be the welcoming first point of contact for patients. You will handle scheduling, check-in/out, and ensure smooth intake processes.

This role requires excellent customer service, basic medical terminology knowledge, and the ability to coordinate with physicians and staff to support a positive patient experience and accurate paperwork.

Qualifications

• At least 1 year of medical front office experience is a strong plus.
• Knowledge of medical terminology.
• Familiarity with medical insurance.
• A passion for health and helping others.
• A positive attitude.

Responsibilities

• Greet and assist patients; manage check-in and check-out.
• Schedule appointments and ensure accurate paperwork.
• Answer phones professionally and handle payments.
• Coordinate patient referrals and assist in clinical operations.
• Keep reception area neat and prepare daily documents.
• Weigh patients and set up Resting Metabolic Rate tests.

Skills

Customer service

Interpersonal skills

Communication

Critical thinking

Teamwork

Education

Medical terminology knowledge

Experience in medical front office

Familiarity with medical insurance

Job description

CoreLife Healthcare in Winston-Salem is seeking a Front Desk Coordinator to be the welcoming first point of contact for patients. You will handle scheduling, check-in/out, and ensure smooth intake processes.

This role requires excellent customer service, basic medical terminology knowledge, and the ability to coordinate with physicians and staff to support a positive patient experience and accurate paperwork.