Patient Experience Coordinator - Front Desk

Avance Care; Apex (NC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care in North Carolina is seeking a Front Desk team member to welcome patients and ensure a smooth experience from check-in to check-out in a fast-paced primary care setting. The role requires a friendly, professional demeanor, at least one year of Medical Front Desk experience, and a related degree.

Full-time schedule includes 12-hour weekday shifts with rotating weekends and a comprehensive benefits package.

Qualifications

• Candidates should have a related degree and at least one year of Medical Front Desk experience.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and integrity.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments, and coordinate walk-in patients.
• Answer phone calls promptly and relay messages as needed.
• Maintain the front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete and accurate information to patients.
• Balance cash register and ensure all credit payments are accurate.
• Explain fees, services, and policies.

Skills

Verbal communication

Written communication

Confidentiality

Integrity

Growth mindset

Flexibility

Resilience

Customer service

Education

Related degree

Tools

EMR system

Job description

Avance Care in North Carolina is seeking a Front Desk team member to welcome patients and ensure a smooth experience from check-in to check-out in a fast-paced primary care setting. The role requires a friendly, professional demeanor, at least one year of Medical Front Desk experience, and a related degree.

Full-time schedule includes 12-hour weekday shifts with rotating weekends and a comprehensive benefits package.