Medical Front Desk Coordinator - Patient Experience

CoreLife Healthcare; Thomasville (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

CoreLife Healthcare in Thomasville, NC seeks a Front Desk Coordinator to provide patient-focused service, manage check-in/out, and support front office operations. You will greet patients, handle paperwork, schedule appointments, and assist with basic billing and insurance questions.

The role requires strong communication, organization, and a positive attitude to ensure a seamless patient experience in a professional medical office.

Qualifications

• At least 1 year of medical front office experience is a strong plus.
• Knowledge of medical terminology.
• Familiarity with medical insurance.
• A passion for health and helping others.
• A positive attitude.

Responsibilities

• Patient consults.
• Manage the check-in and check-out process.
• Collect payments and balances on patient accounts; handle medical insurance.
• Schedule appointments, ensuring accurate paperwork and procedures.
• Answer phones in a timely and professional manner.
• Keep the reception area neat, stocked, and organized as required.
• Help to prepare documents and charts for the day.
• Clean and maintain the overall appearance of the office.
• Coordinate patient referrals.
• Assist in clinical operations to facilitate optimum patient experience.

Skills

Critical thinking

Customer service

Communication

Interpersonal skills

Written/verbal communication

Job description

CoreLife Healthcare in Thomasville, NC seeks a Front Desk Coordinator to provide patient-focused service, manage check-in/out, and support front office operations. You will greet patients, handle paperwork, schedule appointments, and assist with basic billing and insurance questions.

The role requires strong communication, organization, and a positive attitude to ensure a seamless patient experience in a professional medical office.