Patient Experience Concierge

First Choice Dental; Madison (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

First Choice Dental is seeking a Patient Coordinator to welcome patients, manage scheduling, and act as the liaison between patients and the clinical team. The role focuses on delivering an exceptional first impression and a seamless front-office experience.

The ideal candidate is organized, service-driven, and comfortable using dental software and phone systems to support a hospitality-focused patient journey.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and detail-oriented approach.
• Ability to multitask and stay calm in a busy front-office environment.
• Team player with a positive attitude and responsive communication.
• Experience with dental or healthcare/front-desk operations preferred.

Responsibilities

• Welcome patients with professionalism and warmth.
• Schedule appointments and manage patient flow throughout the day.
• Answer phones and assist with office communication.
• Explain treatment estimates and payment options; verify insurance benefits.
• Maintain accurate patient records and documentation.
• Support clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy and discretion.
• Assist with patient retention and reactivation efforts.
• Ensure HIPAA confidentiality standards are maintained.

Skills

Customer service

Communication

Organization

Multitasking

Team player

HIPAA compliance

Tools

Dental software

Job description

First Choice Dental is seeking a Patient Coordinator to welcome patients, manage scheduling, and act as the liaison between patients and the clinical team. The role focuses on delivering an exceptional first impression and a seamless front-office experience.

The ideal candidate is organized, service-driven, and comfortable using dental software and phone systems to support a hospitality-focused patient journey.