Patient Experience Coordinator

AllWays Community Health Center; Topeka (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

AllWays Community Health Center in Topeka, KS is seeking a Patient Advocate to support patient flow by scheduling appointments, collecting income and insurance information, and answering phones with a friendly, professional demeanor.

The role requires careful attention to paperwork, accurate data entry into the electronic health record, and positive interactions with patients and staff to ensure smooth clinic operations during normal business hours.

Qualifications

• Ability to greet patients and provide friendly service.
• Schedule appointments and send reminders.
• Collect income and insurance information accurately.
• Complete paperwork and maintain patient records.
• Answer phones and communicate effectively.
• Work on site during clinic hours.

Responsibilities

• Greet patients and represent the clinic in a positive manner.
• Maintain a neat reception area and organize patient flow.
• Assist patients with paperwork and gather needed demographics, income, insurance, residency and medical history.
• Update patient information as needed and enter data into the electronic health record.
• Answer calls professionally and relay messages accurately.
• Conduct patient satisfaction surveys and communicate with clinic staff to ensure smooth operations.

Skills

Customer service

Multitasking

Communication

Attention to detail

On-site work

Job description

AllWays Community Health Center in Topeka, KS is seeking a Patient Advocate to support patient flow by scheduling appointments, collecting income and insurance information, and answering phones with a friendly, professional demeanor.

The role requires careful attention to paperwork, accurate data entry into the electronic health record, and positive interactions with patients and staff to ensure smooth clinic operations during normal business hours.