Patient Experience Coordinator

SimonMed Imaging; Tempe (AZ); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

SimonMed Imaging in Tempe, AZ, is seeking a front desk/administrative receptionist to greet patients and visitors professionally. You will respond to inquiries with empathy, collect and verify insurance information, process co-pays, and maintain patient records while complying with HIPAA.

The role requires strong communication, data entry accuracy, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsabilités

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process forms (insurance details, medical histories, consent forms).
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Maintain accurate patient files, ensure confidentiality per HIPAA, and manage electronic records.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Connaissances

Customer service

Empathy

Communication

Data entry

Multitasking

Teamwork

Confidentiality

Formation

High school diploma or equivalent

Outils

EHR systems

Insurance verification software

Description du poste

SimonMed Imaging in Tempe, AZ, is seeking a front desk/administrative receptionist to greet patients and visitors professionally. You will respond to inquiries with empathy, collect and verify insurance information, process co-pays, and maintain patient records while complying with HIPAA.

The role requires strong communication, data entry accuracy, and the ability to multitask in a fast-paced healthcare environment.