Patient Access & Scheduling Specialist

SimonMed Imaging; Maricopa (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

SimonMed Imaging is seeking a Front Desk / Patient Access specialist to greet patients, answer inquiries, collect insurance details and forms, and manage scheduling and billing. This role emphasizes confidentiality under HIPAA and accurate data entry in both paper and EHR systems.

The ideal candidate will have a high school diploma, 2+ years of healthcare-adjacent experience, and strong communication skills to support patients, caregivers, and clinical staff in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Scheduling

Problem solving

Multitasking

Teamwork

HIPAA knowledge

EHR systems

Billing knowledge

Education

High school diploma

Job description

SimonMed Imaging is seeking a Front Desk / Patient Access specialist to greet patients, answer inquiries, collect insurance details and forms, and manage scheduling and billing. This role emphasizes confidentiality under HIPAA and accurate data entry in both paper and EHR systems.

The ideal candidate will have a high school diploma, 2+ years of healthcare-adjacent experience, and strong communication skills to support patients, caregivers, and clinical staff in a fast-paced environment.