Compassionate Patient Services & Scheduling Coordinator

SimonMed; Apache Junction (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

SimonMed is seeking a full-time Administrative Assistant in Apache Junction, AZ to greet patients, answer inquiries, collect forms, and support scheduling and billing tasks.

You will verify insurance, collect co-pays, update patient records in the EHR, and coordinate with clinicians to meet patient needs.

Qualifications include a high school diploma and 2+ years of related experience; strong customer service, data entry, and knowledge of HIPAA are preferred.

Qualifications

• Excellent customer service skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Empathy

Communication

Data entry

Time management

Teamwork

Education

High school diploma or equivalent

2+ years related experience

Tools

EHR systems

Insurance verification software

Job description

SimonMed is seeking a full-time Administrative Assistant in Apache Junction, AZ to greet patients, answer inquiries, collect forms, and support scheduling and billing tasks.

You will verify insurance, collect co-pays, update patient records in the EHR, and coordinate with clinicians to meet patient needs.

Qualifications include a high school diploma and 2+ years of related experience; strong customer service, data entry, and knowledge of HIPAA are preferred.