Patient Experience Coordinator

Paycom; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Sanitas is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors at the Tampa Medical Center. You will support the patient journey from pre-visit planning to check-in, check-out, and post-visit follow-up, while maintaining accurate records and ensuring confidentiality.

The role requires strong communication, organizational, and problem-solving skills to engage with patients, staff, and leadership and to contribute to efficient operations

Qualifications

• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Strong communication, organizational, and problem-solving skills.
• Experience with scheduling, check-in/out, payments, or reservations.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and direct them as needed.
• Perform pre-visit planning checks and verify insurance, PCP, and copay information.
• Complete check-in and check-out processes, collect copayments, and update patient information.
• Monitor schedules to reduce wait times and ensure timely patient flow.
• Conduct post-visit follow-ups and document outcomes for service improvement.
• Maintain confidentiality and comply with privacy and security regulations.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

eCW

Leap

Availity

Job description

Sanitas is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors at the Tampa Medical Center. You will support the patient journey from pre-visit planning to check-in, check-out, and post-visit follow-up, while maintaining accurate records and ensuring confidentiality.

The role requires strong communication, organizational, and problem-solving skills to engage with patients, staff, and leadership and to contribute to efficient operations