Patient Experience Coordinator

Sanitas; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanitas, a global healthcare organization, is seeking a Patient Representative Coordinator in Orlando. The PRC is the first point of contact for patients and visitors, ensuring a welcoming and professional experience throughout pre-visit planning, check-in, and post-visit follow-up.

The role emphasizes accurate record-keeping, confidentiality, and compliance with regulatory standards, requiring strong communication, organization, and problem-solving skills to engage with patients, staff, and

Qualifications

• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Exceptional customer service in a fast-paced setting.
• Experience with scheduling, check-in/out, payments, or reservations.
• Comfortable handling escalations professionally.

Responsibilities

• Welcome and greet patients and visitors; direct to the appropriate person or department.
• Perform check-in; verify appointment details and collect copayments as needed.
• Verify insurance eligibility and collect necessary information for new visits.
• Support post-visit follow-up calls and ensure accurate documentation.

Skills

Customer service

Communication skills

Problem solving

Education

High School diploma

Job description

Sanitas, a global healthcare organization, is seeking a Patient Representative Coordinator in Orlando. The PRC is the first point of contact for patients and visitors, ensuring a welcoming and professional experience throughout pre-visit planning, check-in, and post-visit follow-up.

The role emphasizes accurate record-keeping, confidentiality, and compliance with regulatory standards, requiring strong communication, organization, and problem-solving skills to engage with patients, staff, and