Patient Experience Coordinator

Socket.dev; Strasburg (Lancaster County); On-site; USD 44,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Patient Care Coordinator to be the welcoming face and voice of the practice, ensuring smooth coordination of care for patients in person and virtually.

The role requires strong communication, organization, and attention to detail, with a focus on delivering an exceptional patient experience and supporting a collaborative team in a fast-paced setting. Office coverage may be needed in our Manheim location.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two years of experience in customer service or patient-facing roles.
• Prior experience in a medical office environment or with EMR systems preferred.
• Demonstrated ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced setting.
• Willingness to learn and engage with principles of functional medicine.

Responsibilities

• Deliver outstanding customer service through compassionate, professional interactions by phone, online, and in person.
• Coordinate patient appointments and support seamless check-in and check-out processes.
• Answer patient questions, provide guidance, and assist with resolving concerns.
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality.
• Process payments and manage scheduling with efficiency and attention to detail.
• Collaborate closely with providers and team members to support exceptional patient care.
• Contribute to a positive, supportive workplace culture focused on teamwork and service excellence.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Problem solving

Team collaboration

Professionalism

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

EMR systems

Job description

Socket.dev is seeking a Patient Care Coordinator to be the welcoming face and voice of the practice, ensuring smooth coordination of care for patients in person and virtually.

The role requires strong communication, organization, and attention to detail, with a focus on delivering an exceptional patient experience and supporting a collaborative team in a fast-paced setting. Office coverage may be needed in our Manheim location.