Patient Experience Coordinator

Salud Family Health; Sterling (CO); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical PPO Plan

Vision

Vacation accrual

Holidays

Sick days

Pension plan

403b retirement savings

Flexible Spending Accounts

Life and AD&D

Disability insurance

Employee Assistance Program

Employee discounts at Salud Dental

Job summary

Salud Family Health is seeking a Customer Service Associate to welcome patients, check them in for appointments, and process follow-up tasks. You will support the care team in a friendly, organized manner and help ensure a positive patient experience at Salud facilities.

Responsibilities include greeting patients, answering questions, and handling reminders while coordinating with providers and other staff.

Qualifications

• Education: High school diploma or GED is required.
• Experience: One year of front desk/customer service in a medical setting preferred.
• Knowledge/Skills: clear communication, professionalism, and ability to explain concepts to patients.

Responsibilities

• Greet patients and check in for appointments, and assist with check-out at end of visit.
• Make reminder calls and respond to questions and patient complaints to ensure a positive experience.
• Collaborate with care team to support self-management and patient education.

Skills

Customer service

Communication

Professionalism

Math

Policy understanding

Reading and writing

Keyboarding

Medical terminology

Clerical experience

Teamwork

Education

High school diploma or GED

Job description

Salud Family Health is seeking a Customer Service Associate to welcome patients, check them in for appointments, and process follow-up tasks. You will support the care team in a friendly, organized manner and help ensure a positive patient experience at Salud facilities.

Responsibilities include greeting patients, answering questions, and handling reminders while coordinating with providers and other staff.