Customer Service Associate / Temporary

Salud Family Health; Fort Collins (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical PPO Plan

Dental PPO Plan

Vision insurance

Generous vacation accrual

403b Retirement savings plan

Employee Assistance Program

Job summary

A community health organization located in Fort Collins, Colorado, is seeking a Customer Service Associate to create a positive experience for patients. Responsibilities include welcoming patients, managing appointments, and addressing inquiries. Ideal candidates will have a high school diploma or GED, customer service experience in a medical setting, and preferably be bilingual in English and Spanish. This position offers a temporary full-time assignment with a competitive wage and comprehensive benefits.

Qualifications

• Graduation from an accredited high school or GED is required.
• One year of front desk/customer service experience in a medical setting preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Welcome patients and check them in for their appointments.
• Make reminder calls and manage patient complaints.
• Support patients and their families in self-management and behavior change.

Skills

Bilingual English/Spanish

Customer service

Professionalism

Reading comprehension

Communication skills

Education

High school diploma or GED

Tools

MS Office

Electronic health record systems

Job description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self‑management, self‑efficacy, and behavior change.

We offer:

• Starting Wage - $19.00 to $21.00 per hour
• Monday to Friday – 8 am to 5 pm
• Temporary Full-Time Assignment: Date of hire to June 2026

Comprehensive Benefits Package includes:

• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
  • Low employee premiums, especially given rich benefits
  • $25 Primary Care Physician and Specialist Co‑pays (in‑network)
  • Low deductibles and co‑insurance
  • Free provider visits and services at all Salud facilities
  • Preferred prescription pricing at Salud pharmacies
• Dental PPO plan
  • Includes Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• Up to 8 Paid accrued Sick Days per year
• Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12‑month period are eligible.
• 403b Retirement savings plan. You can contribute pre‑tax or after‑tax (Roth) towards your retirement savings.
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short‑Term & Long‑Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program

Our Mission

to provide a quality, integrated healthcare home to the communities we serve

About our Clinic

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well‑being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and check them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications

Minimum Requirements

Education

• Graduation from an accredited high school or GED is required

Experience

• One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities

• Bilingual English/Spanish preferred
• Must work well with the other patient care team members
• Ability to communicate clearly and appropriately with patients
• Professionalism and a positive attitude
• Proficient in Elementary Math
• Ability to learn and implement complex policies and procedures
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience preferred
• Familiarity with medical/dental terminology preferred
• Sensitivity to the low‑income and ethnic minority community
• Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record‑keeping
• Ability to read, understand, and follow oral and written instructions
• Ability to work evening or weekend hours
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors.
• Exhibits excellent customer service
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

The application window is anticipated to close by 5/31/25

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.