Patient Experience Coordinator

US Oncology Inc.; Spokane Valley (WA); On-site; USD 25,000 - 35,000; Full time

Job summary

Cancer Care Northwest in Spokane Valley is seeking a front desk receptionist to greet patients, gather essential forms, verify demographics and insurance, and act as a courteous liaison between patients and medical staff.

You will handle co-pays and balances, perform end-of-day closeout, and keep the lobby neat while protecting patient confidentiality and supporting front-office efficiency.

Qualifications

• High School Diploma or GED.
• Minimum three (3) years' customer service in an office setting.
• Previous medical office experience preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and professional manner.
• Obtain demographic and insurance information and verify insurance cards.
• Collect co-pays and other amounts; balance and close out at day end.
• Maintain lobby area and support front office functions as needed.
• Protect patient confidentiality and uphold compliance standards.

Skills

Customer service

Education

High School Diploma or GED

Job description

Cancer Care Northwest in Spokane Valley is seeking a front desk receptionist to greet patients, gather essential forms, verify demographics and insurance, and act as a courteous liaison between patients and medical staff.

You will handle co-pays and balances, perform end-of-day closeout, and keep the lobby neat while protecting patient confidentiality and supporting front-office efficiency.