Patient Concierge & Front Desk Specialist

US Oncology Network-wide Career Opportunities; Spokane Valley (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Cancer Care Northwest in Spokane Valley, WA seeks a front desk receptionist to greet patients and visitors in a prompt, courteous, and professional manner. The role ensures forms are complete, verifies insurance, and collects co-pays at the time of visit.

This position supports end-of-day financial close-out, maintains a neat lobby, and upholds patient confidentiality. A high school diploma and at least three years of office/customer service experience are required; medical office experience is

Qualifications

• High School Diploma or GED required.
• Minimum three years of customer service in an office setting.
• Prior medical office experience preferred.

Responsibilities

• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Performs end-of-day financial close-out.
• Maintains lobby and coffee area in a neat and orderly manner.
• Identifies no shows and forwards for patient notification process.
• Demonstrates patient confidentiality and complies with privacy standards.
• Covers other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested.
• Balances deposits and sends reports to CBO as required.

Skills

Customer service

Education

High school diploma or GED

Job description

Cancer Care Northwest in Spokane Valley, WA seeks a front desk receptionist to greet patients and visitors in a prompt, courteous, and professional manner. The role ensures forms are complete, verifies insurance, and collects co-pays at the time of visit.

This position supports end-of-day financial close-out, maintains a neat lobby, and upholds patient confidentiality. A high school diploma and at least three years of office/customer service experience are required; medical office experience is