Patient Experience Coordinator

Affinity Eye Care; San Antonio (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team. You will anticipate needs, communicate clearly, and maintain high-quality patient experiences throughout visits.

The role requires strong organization, multitasking, and confidentiality in a fast-paced environment, with on-site work in Texas. Benefits include 401(k), vision discount, HSA/FSA, PTO and holidays.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, a nd vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.

Skills

Communication

Organizational skills

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team. You will anticipate needs, communicate clearly, and maintain high-quality patient experiences throughout visits.

The role requires strong organization, multitasking, and confidentiality in a fast-paced environment, with on-site work in Texas. Benefits include 401(k), vision discount, HSA/FSA, PTO and holidays.