Patient Experience Coordinator

Forefront Dermatology; Plymouth (MI); Sur place; USD 36 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Health Savings Account matching

PTO and Holiday pay

Life insurance (full-time)

Disability insurance (full-time)

401K with employer contribution

Profit sharing

Employee discounts

Résumé du poste

Forefront Dermatology in Plymouth, MI seeks a Patient Service Representative to manage check-in, verify insurance, and handle the multi-line phone system, ensuring a smooth front-desk experience for patients.

You will scan documents into the electronic health record, collect co-pays, and maintain neat waiting areas. This full-time role requires strong customer service, organization, and attention to detail.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Responsabilités

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Connaissances

Customer service

Communication

Organizational skills

Typing 40 WPM

Formation

High school diploma

Outils

Electronic Health Record (EHR)

Description du poste

Forefront Dermatology in Plymouth, MI seeks a Patient Service Representative to manage check-in, verify insurance, and handle the multi-line phone system, ensuring a smooth front-desk experience for patients.

You will scan documents into the electronic health record, collect co-pays, and maintain neat waiting areas. This full-time role requires strong customer service, organization, and attention to detail.