Patient Experience Coordinator

Dignity Health Medical Group; Phoenix (AZ); On-site; USD 36,000 - 50,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage patient information, scheduling, referrals, authorizations, and communications across channels; demonstrate exceptional communication, attention to detail, and system proficiency to support clinicians and patients.

Qualifications

• High School Diploma or GED required.
• Experience with computer systems, including web-based applications.
• Ability to maintain confidentiality and handle patient information.

Responsibilities

• Schedule and register patient appointments and provide information.
• Process phone, fax, email, and other communication requests.
• Assist new members with introduction to and explanation of available services, processes and providers.
• Update patients on the status of their referral or authorizations.
• Answer and screen a high volume of calls and schedule/cancel appointments for multiple providers.
• Follow phone script and scheduling criteria per department guidelines.
• Communicate complex exam preparation instructions to patients and ordering physicians.

Skills

Phone customer service

Communication skills

Attention to detail

Organizational skills

System proficiency

Education

High School Diploma or GED

Some college / 1 year of higher education

Tools

Web-based applications

Computer systems

Job description

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage patient information, scheduling, referrals, authorizations, and communications across channels; demonstrate exceptional communication, attention to detail, and system proficiency to support clinicians and patients.