Patient Experience Coordinator

Mount Sinai Morningside; New York (NY); On-site; USD 23,000 - 47,000; Full time

Job summary

Mount Sinai Morningside in New York, NY is seeking a Medical Office Assistant to greet patients, update insurance and demographics in the practice management system, and coordinate with physicians and staff for timely visits.

The role involves verifying insurance, handling referrals and authorizations, collecting co-pays, and ensuring HIPAA compliance while maintaining patient waiting area flow.

Qualifications

• High School graduate or GED.
• 1 year physician practice experience.
• Must have a minimum of one week training on-site.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit.
• Note: duties are mutually exclusive and may not be performed by the same employee.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for practice and schedule appointments
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties

Skills

Patient interaction

Phone handling

HIPAA compliance

Education

High School Diploma or GED

Tools

IDX or practice management system

Job description

Mount Sinai Morningside in New York, NY is seeking a Medical Office Assistant to greet patients, update insurance and demographics in the practice management system, and coordinate with physicians and staff for timely visits.

The role involves verifying insurance, handling referrals and authorizations, collecting co-pays, and ensuring HIPAA compliance while maintaining patient waiting area flow.