Patient Experience & Front Desk Specialist

Bookmark Medical; Mesa (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company funded HSA

401(k) with company match

Life insurance

Flexible time off

Vacation Exchange Program

Job summary

Bookmark Medical in Mesa, AZ is seeking a Patient Service Specialist to create a smooth, supportive patient experience. You will greet patients, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate EHR records.

A positive, team-driven attitude is essential to deliver patient-centered service. Responsibilities include coordinating referrals, follow-ups, and copays, ensuring front desk efficiency, and bridging communication between patients and

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.

Skills

Healthcare experience

Customer service

Strong communication

Team oriented

Tools

EHR Athena

EHR eCW

Job description

Bookmark Medical in Mesa, AZ is seeking a Patient Service Specialist to create a smooth, supportive patient experience. You will greet patients, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate EHR records.

A positive, team-driven attitude is essential to deliver patient-centered service. Responsibilities include coordinating referrals, follow-ups, and copays, ensuring front desk efficiency, and bridging communication between patients and