Patient Experience Coordinator

Cataract & Laser Institute; Maumee (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Professional development opportunities

Collaborative team environment

Job summary

Cataract & Laser Institute is seeking a compassionate Patient Support Specialist to join our team in Ohio. You will be the primary contact for patients, coordinating appointments, answering questions, and ensuring a welcoming experience throughout care.

Responsibilities include scheduling, updating demographics and insurance, documenting in the EMR, and facilitating communication between patients and providers. A high school diploma and healthcare or customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Healthcare, medical office, call center, patient services, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment and ability to handle confidential information.

Responsibilities

• Answer incoming calls and respond to patient questions with professionalism, empathy, and accuracy.
• Schedule and coordinate patient appointments, procedures, and follow-up care.
• Confirm and update patient demographics, insurance information, and required documentation.
• Provide patients with clear information regarding appointments, procedures, and next steps.
• Support communication between patients, providers, referring offices, and clinic teams.
• Assist with prescription refill requests, referrals, medical records, and other patient-care needs.
• Accurately document calls, messages, and patient information in the electronic medical record.
• Monitor open tasks and follow up promptly to help prevent delays in patient care.
• Resolve routine patient concerns and appropriately escalated clinical or complex matters.
• Maintain patient confidentiality and comply with HIPAA and organizational standards.
• Collaborate with team members to provide a seamless, compassionate, and efficient patient experience.
• Perform additional duties as assigned to support patients and clinic operations.

Skills

Verbal communication

Written communication

Customer service

Healthcare experience

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Microsoft Office

Job description

Cataract & Laser Institute is seeking a compassionate Patient Support Specialist to join our team in Ohio. You will be the primary contact for patients, coordinating appointments, answering questions, and ensuring a welcoming experience throughout care.

Responsibilities include scheduling, updating demographics and insurance, documenting in the EMR, and facilitating communication between patients and providers. A high school diploma and healthcare or customer service experience are preferred.