Patient Services Specialist — Growth & Benefits

Cataract & Laser Institute; Maumee (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

PTO after 60 days

Health benefits

Certification program

Job summary

Cataract & Laser Institute in Maumee, OH is seeking a Patient Services Representative to warmly greet patients, collect information, schedule appointments, and support front desk operations within our medical office.

The role bridges patients, doctors, billing, and insurance, including verifying eligibility, scheduling, answering phones, triage, and maintaining charts in the EHR. Comprehensive training provided; prior office experience helpful but not required.

Qualifications

• Prior office experience is beneficial, but not required.
• Comprehensive training program provided.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Job description

Cataract & Laser Institute in Maumee, OH is seeking a Patient Services Representative to warmly greet patients, collect information, schedule appointments, and support front desk operations within our medical office.

The role bridges patients, doctors, billing, and insurance, including verifying eligibility, scheduling, answering phones, triage, and maintaining charts in the EHR. Comprehensive training provided; prior office experience helpful but not required.