Patient Experience & Scheduling Coordinator

Columbus Ophthalmology Associates; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits package

401k matching

Paid time off

Paid holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Columbus Ophthalmology Associates is seeking a Patient Coordinator to serve as the first point of contact for patients, ensuring a smooth check-in and visit experience. This full-time role requires reliability and strong customer service with basic computer skills.

Travel to other clinics in the area may be needed. The position involves facilitating patient flow, verifying insurances, and effective communication with patients, doctors, and managers.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Team-oriented and patient-focused attitude
• Commitment to work over 40 hours to meet business needs
• Reliable transportation to travel to multiple locations with little notice

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Answer phones and direct inquiries promptly and courteously
• Manage patient flow and schedule effectively
• Verify and collect payments and knowledge of common fees
• Assist with front-desk duties and office tasks as assigned

Skills

Customer service

Computer skills

Communication

Education

High school diploma or GED

One year of related experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

Columbus Ophthalmology Associates is seeking a Patient Coordinator to serve as the first point of contact for patients, ensuring a smooth check-in and visit experience. This full-time role requires reliability and strong customer service with basic computer skills.

Travel to other clinics in the area may be needed. The position involves facilitating patient flow, verifying insurances, and effective communication with patients, doctors, and managers.