Compassionate Patient Care Coordinator

Bridgeview Eye Partners; Maumee (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance (medical, dental, and

Professional development opportunities

Supportive team environment

Job summary

Cataract & Laser Institute in Ohio is seeking a compassionate Patient Support Specialist to be the first point of contact for patients, coordinating appointments, answering questions, and ensuring a welcoming care experience.

You will schedule procedures, update demographics and insurance details, document interactions in the EMR, and collaborate with providers and clinics to resolve routine concerns while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, medical office, call center, or patient services preferred.
• Strong verbal and written communication skills.
• Excellent listening skills with calm, compassionate communication.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment and handling confidential information appropriately.
• Comfortable using computers and learning new systems.
• Experience with electronic medical records and Microsoft Office preferred.

Responsibilities

• Answer incoming calls and respond to patient questions professionally and accurately.
• Schedule and coordinate patient appointments, procedures, and follow-up care.
• Confirm and update patient demographics, insurance information, and required documentation.
• Provide patients with clear information regarding appointments, procedures, and next steps.
• Support communication between patients, providers, referring offices, and clinic teams.
• Assist with prescription refills, referrals, medical records, and other patient-care needs.
• Document calls, messages, and patient information in the EMR.
• Monitor open tasks and follow up to prevent delays in patient care.
• Resolve routine concerns and escalate clinically complex matters as needed.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with team to provide seamless, compassionate patient experience.

Skills

Verbal communication

Written communication

Active listening

Organizational skills

Multitasking

Empathy

Professional judgment

Education

High school diploma or equivalent

Tools

EMR experience

Microsoft Office

Job description

Cataract & Laser Institute in Ohio is seeking a compassionate Patient Support Specialist to be the first point of contact for patients, coordinating appointments, answering questions, and ensuring a welcoming care experience.

You will schedule procedures, update demographics and insurance details, document interactions in the EMR, and collaborate with providers and clinics to resolve routine concerns while upholding HIPAA standards.