Patient Experience Coordinator

EyeCare Partners; MIDDLETOWN (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking a Patient Coordinator at our Middletown, OH location. This role serves as the first point of contact for patients, handling check-in/out processes and routine administrative tasks to ensure smooth visits.

The position requires a high school diploma or GED and at least 1 year of related experience. Proficiency with Microsoft Office and a professional, patient-focused attitude are essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training or an equivalent combination of education and experience.
• Proficient with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Strong customer service skills with professional demeanor.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal) with courteous service.
• Manage patient flow and ensure timely check-in/out.
• Collect payments and knowledge of common visit fees.

Skills

Customer service

Professional attitude

Team-oriented

Punctuality

Adaptability

Dependability

Time management

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Patient Coordinator at our Middletown, OH location. This role serves as the first point of contact for patients, handling check-in/out processes and routine administrative tasks to ensure smooth visits.

The position requires a high school diploma or GED and at least 1 year of related experience. Proficiency with Microsoft Office and a professional, patient-focused attitude are essential.