Patient Experience Coordinator

Orthopedic Health of Kansas City; Kansas City (MO); On-site; USD 37,000 - 46,000; Full time

Job summary

Orthopedic Health of Kansas City (OHKC) seeks a patient-focused Front Desk/Patient Representative to welcome visitors and support clinic operations in Kansas City, MO. You will assist with check-in/check-out, answer questions, and help coordinate patient flow to ensure timely appointments.

The role requires excellent interpersonal skills, strong customer service, and the ability to manage multiple tasks in a fast-paced healthcare environment, while maintaining patient confidentiality and using

Qualifications

• Greet and assist patients at check-in and check-out
• Maintain accurate patient records and update information
• Provide information on clinic services and policies
• Coordinate patient flow to minimize wait times
• Protect patient confidentiality and HIPAA compliance
• Experience in healthcare or customer service preferred

Responsibilities

• Greet and welcome patients and visitors
• Assist with check-in and check-out
• Answer questions about services and policies
• Coordinate patient flow and reduce wait times
• Maintain patient records and confidentiality
• Collaborate with staff to support daily operations
• Raise concerns to appropriate personnel
• Keep reception area clean and professional

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Detail orientation

Computer literacy

HIPAA compliance

Healthcare experience

Patient management software

Job description

Orthopedic Health of Kansas City (OHKC) seeks a patient-focused Front Desk/Patient Representative to welcome visitors and support clinic operations in Kansas City, MO. You will assist with check-in/check-out, answer questions, and help coordinate patient flow to ensure timely appointments.

The role requires excellent interpersonal skills, strong customer service, and the ability to manage multiple tasks in a fast-paced healthcare environment, while maintaining patient confidentiality and using