Patient Representative

Orthohealthkc; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

OHKC in Kansas City, Missouri seeks a Patient Representative to be the welcoming face of our clinics. You will greet patients, assist with check-in/check-out, and answer questions about services, ensuring a smooth entry into care.

You will help manage patient flow to reduce wait times and maintain accurate records, while collaborating with clinicians and staff. A patient-centered attitude, confidentiality, and experience in healthcare or service roles are preferred.

Qualifications

• Excellent communication and interpersonal abilities.
• Previous healthcare or customer service experience preferred.
• Ability to handle multiple tasks in a fast-paced setting.
• Commitment to patient confidentiality and HIPAA rules.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously.
• Assist patients with check-in and check-out procedures.
• Provide information about clinic services and policies.
• Coordinate patient flow to minimize wait times.
• Maintain accurate patient records and update information.
• Collaborate with clinical and administrative staff to support operations.
• Address patient concerns and escalate when needed.
• Keep reception area organized and professional.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Computer systems

HIPAA compliance

Healthcare experience

Job description

The Patient Representative is the face of OHKC and the first point of contact for visitors and patients upon entering the clinics. This role is essential in creating a welcoming and positive patient experience while ensuring smooth and efficient clinic operations.

Key Responsibilities

• Greet and welcome patients and visitors promptly and courteously.
• Assist patients with check-in and check-out procedures.
• Provide information and answer questions regarding clinic services and policies.
• Coordinate patient flow to ensure timely appointments and reduce wait times.
• Maintain accurate patient records and update information as needed.
• Collaborate with clinical and administrative staff to support daily operations.
• Handle patient concerns and escalate issues to appropriate personnel when necessary.
• Ensure the reception area is organized, clean, and professional at all times.

Required Skills and Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in using computer systems and patient management software.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Previous experience in a healthcare or customer service role is preferred.

About OHKC

OHKC is committed to providing exceptional healthcare services to the Kansas City community. Our team values compassion, professionalism, and dedication to patient-centered care.