Patient Experience Coordinator

Orthohealthkc; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

OHKC in Kansas City, Missouri seeks a Patient Representative to be the welcoming face of our clinics. You will greet patients, assist with check-in/check-out, and answer questions about services, ensuring a smooth entry into care.

You will help manage patient flow to reduce wait times and maintain accurate records, while collaborating with clinicians and staff. A patient-centered attitude, confidentiality, and experience in healthcare or service roles are preferred.

Qualifications

• Excellent communication and interpersonal abilities.
• Previous healthcare or customer service experience preferred.
• Ability to handle multiple tasks in a fast-paced setting.
• Commitment to patient confidentiality and HIPAA rules.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously.
• Assist patients with check-in and check-out procedures.
• Provide information about clinic services and policies.
• Coordinate patient flow to minimize wait times.
• Maintain accurate patient records and update information.
• Collaborate with clinical and administrative staff to support operations.
• Address patient concerns and escalate when needed.
• Keep reception area organized and professional.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Computer systems

HIPAA compliance

Healthcare experience

Job description

OHKC in Kansas City, Missouri seeks a Patient Representative to be the welcoming face of our clinics. You will greet patients, assist with check-in/check-out, and answer questions about services, ensuring a smooth entry into care.

You will help manage patient flow to reduce wait times and maintain accurate records, while collaborating with clinicians and staff. A patient-centered attitude, confidentiality, and experience in healthcare or service roles are preferred.