Patient Experience Coordinator

Intermountain Healthcare; Hyde Park (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare's Logan Hyde Park facility is hiring a Patient Service Representative. You will be the first point of contact for patients, greeting, checking in/out, verifying information, and guiding them through the intake process.

This role emphasizes empathy, accuracy in EMR documentation, appointment scheduling, insurance verification, and helping patients understand billing and available financial assistance.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional demeanor with strong interpersonal and communication abilities.
• Ability to protect PHI and maintain patient privacy.

Responsibilities

• Greet and check-in/out patients and answer calls.
• Schedule appointments and manage referrals in the EMR.
• Verify demographics and insurance information.
• Collect payments and educate patients on billing.
• Maintain accurate records and privacy compliance.

Skills

Customer service

Communication skills

Data entry

PHI privacy

Multilingual

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare's Logan Hyde Park facility is hiring a Patient Service Representative. You will be the first point of contact for patients, greeting, checking in/out, verifying information, and guiding them through the intake process.

This role emphasizes empathy, accuracy in EMR documentation, appointment scheduling, insurance verification, and helping patients understand billing and available financial assistance.