Patient Experience Coordinator

Talentify; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

The US Oncology Network's Texas Oncology in Houston is seeking a Patient Services Coordinator to greet patients, schedule appointments, and manage front-desk duties in the Urology Department. The role supports efficient patient flow and ensures accurate intake and billing information.

Typical hours are Monday–Friday, 7:45a–5:00p, with roles available at Level 1, 2, or Sr based on experience. Compliance with HIPAA and clinic policies is required.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and files patient forms; updates demographics and insurance information.
• Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes to appropriate personnel; takes messages.
• Schedules returning appointments in accordance with physician/office guidelines; provides appointment details.

Skills

Reception experience

Customer service

Phone etiquette

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

The US Oncology Network's Texas Oncology in Houston is seeking a Patient Services Coordinator to greet patients, schedule appointments, and manage front-desk duties in the Urology Department. The role supports efficient patient flow and ensures accurate intake and billing information.

Typical hours are Monday–Friday, 7:45a–5:00p, with roles available at Level 1, 2, or Sr based on experience. Compliance with HIPAA and clinic policies is required.