Patient Care Navigator - Urgent Care Support

HCA Healthcare, Inc.; Lehigh Acres (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off & leave

401(k) match

Education support

Fertility & family benefits

Job summary

MD Now urgent care, part of HCA Healthcare, is recruiting a Patient Care Representative in Lehigh Acres, Florida. This role supports patients at check-in, answers calls, verifies insurance, and helps with paperwork to ensure smooth visits.

On-site opportunities across MD Now locations in the area may be available. Qualifications include 1 year of clinical experience preferred, BLS certification within 30 days, strong customer service, and multi-program computer proficiency.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Willing to travel/float between all MD Now locations within assigned Area preferred

Job description

MD Now urgent care, part of HCA Healthcare, is recruiting a Patient Care Representative in Lehigh Acres, Florida. This role supports patients at check-in, answers calls, verifies insurance, and helps with paperwork to ensure smooth visits.

On-site opportunities across MD Now locations in the area may be available. Qualifications include 1 year of clinical experience preferred, BLS certification within 30 days, strong customer service, and multi-program computer proficiency.