Patient Experience Coordinator

Coastal Vision; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Vision in Chesapeake, VA is seeking a customer-facing front desk assistant to deliver high-quality client service and patient care. Responsibilities include speaking with patients on the phone, scheduling appointments, and handling check-in/out as part of a friendly office team.

The ideal candidate has strong customer service skills, a presentable appearance, and at least 1 year of experience; training is available for the right candidate who shows initiative and professionalism.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• Willing to train someone with good customer service skills and a desire to learn.
• Ideal candidate will have 1+ years of experience.
• Proficiency with computers and basic systems.

Responsibilities

• Speak with patients on the phone to answer questions and schedule appointments.
• Manage patient check-in and check-out processes.
• Perform front desk administrative duties.
• Report to the Practice Manager.

Skills

Customer service

Personal presentation

1+ years experience

Multi-tasking

Computers/basic systems

Professional patient interaction

Job description

Coastal Vision in Chesapeake, VA is seeking a customer-facing front desk assistant to deliver high-quality client service and patient care. Responsibilities include speaking with patients on the phone, scheduling appointments, and handling check-in/out as part of a friendly office team.

The ideal candidate has strong customer service skills, a presentable appearance, and at least 1 year of experience; training is available for the right candidate who shows initiative and professionalism.