Patient Experience Coordinator

Bookmark Medical; Brockton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA

401(k) with company match

Flexible time off

Vacation Exchange Program

Job summary

Bookmark Medical is hiring for a full-time clinic administrative role in Brockton, MA. You will greet patients, manage calls, schedule appointments, verify insurance, and maintain accurate EHR data to ensure smooth, patient-centered care.

The position supports a Monday–Friday schedule with typical office hours, weekends off, and a team-focused environment that values compassionate service and collaboration.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• Positive attitude and patient-centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Healthcare experience

Customer service

Administrative skills

Communication skills

Team-oriented

EHR proficiency

Tools

Athena EHR

eCW

Job description

Bookmark Medical is hiring for a full-time clinic administrative role in Brockton, MA. You will greet patients, manage calls, schedule appointments, verify insurance, and maintain accurate EHR data to ensure smooth, patient-centered care.

The position supports a Monday–Friday schedule with typical office hours, weekends off, and a team-focused environment that values compassionate service and collaboration.