Patient Experience Coordinator

Peak Physical Therapy; Bel Air (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Charity Day

Health insurance

Paid time off

401K + match

Job summary

Drayer Physical Therapy in Bel Air, MD is seeking a Patient Care Coordinator to support clinic growth through efficient practice management and patient intake processes in collaboration with the Clinic Director. This entry‑level role emphasizes customer service and smooth front-office operations.

The PCC-I position requires strong communication, multitasking, and time‑management skills, with training provided in Raintree and related processes.

Qualifications

• Excellent customer service skills.
• Ability to multitask across multiple computer programs.
• Relates well to Business Office and Field leadership.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Deliver strong customer service.
• Create an inviting clinic atmosphere.
• Make welcome calls and monitor arrival rate.
• Manage schedule, documents, deposits, and non-clinical paperwork.
• Attend required trainings.

Skills

Communication

multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

Drayer Physical Therapy in Bel Air, MD is seeking a Patient Care Coordinator to support clinic growth through efficient practice management and patient intake processes in collaboration with the Clinic Director. This entry‑level role emphasizes customer service and smooth front-office operations.

The PCC-I position requires strong communication, multitasking, and time‑management skills, with training provided in Raintree and related processes.