Patient Care Coordinator - Front Desk & Patient Experience

Drayer Physical Therapy Institute; Hershey (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Charity Day

Benefits package

Paid time off

401K match

Job summary

Drayer Physical Therapy Institute in Hershey, PA is seeking a Patient Care Coordinator to join our clinic. The PCC-I supports clinic growth by executing practice management and patient intake processes, working with the Clinic Director to ensure efficient operations, and upholding Upstream Rehabilitation values.

The role emphasizes high-quality customer service, cash collection, scheduling, and referrals conversion, with a focus on creating a welcoming clinic environment and patient-centric

Qualifications

• High School Diploma or equivalent required.
• Communication skills – relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer Service.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Skills

Communication skills

Multitasking

Time management

Presentation skills

Organization

Education

High School Diploma or equivalent

Job description

Drayer Physical Therapy Institute in Hershey, PA is seeking a Patient Care Coordinator to join our clinic. The PCC-I supports clinic growth by executing practice management and patient intake processes, working with the Clinic Director to ensure efficient operations, and upholding Upstream Rehabilitation values.

The role emphasizes high-quality customer service, cash collection, scheduling, and referrals conversion, with a focus on creating a welcoming clinic environment and patient-centric