Patient Experience Concierge (Weekend)

aah; Oak Lawn (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health's Guest Services team at Advocate Christ Medical Center seeks a full-time Guest Services Associate dedicated to delivering exceptional patient and guest experiences. You will serve as a front-line resource, guiding visitors, answering questions, and coordinating with hospital departments to meet patient needs.

The role emphasizes teamwork, effective communication, and maintaining service excellence in a fast-paced hospital setting, including evenings and weekends with a

Qualifications

• High school diploma required.
• 2 years in a high-contact hospital customer service environment preferred.
• Some knowledge of medical terminology preferred.

Responsibilities

• Greet and assist guests; answer questions and route to appropriate departments.
• Conduct rounds to ensure service standards and resolve guest issues promptly.
• Act as liaison between guests and hospital areas and staff to coordinate needs.
• Provide information and directions to patients and visitors, ensuring a positive experience.

Skills

Customer service

Communication

Bilingual

Medical terminology

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Advocate Health's Guest Services team at Advocate Christ Medical Center seeks a full-time Guest Services Associate dedicated to delivering exceptional patient and guest experiences. You will serve as a front-line resource, guiding visitors, answering questions, and coordinating with hospital departments to meet patient needs.

The role emphasizes teamwork, effective communication, and maintaining service excellence in a fast-paced hospital setting, including evenings and weekends with a